Success Stories
B2B VPN services
Al Kathiri Motors brand has been present in the Saudi automotive market for over twenty years with its widespread marketing and assistance services for cars, commercial vehicles, and industrial vehicles.
Major challenges and objectives
- Connect 12 Branches for Better Collaboration and cover the needs of over 130 employees to communicate and collaborate with ease.
- Preserved the old analog phones and infrastructure and to be combined with the new technology solution
- Finding an advanced system that would help serving customers with the highest standards while effectively managing customer calls and route them to the right agent
Solution
A Yeastar S100 VoIP PBX System and IpTL Model 7111 Secure Network Gateway were deployed The S560 PBXs Has brought additional features of Call Center, Video Conferencing, and more while the IpTL Network Gateway has established secure remote access services.
The results and benefits
B2B VPN services
Al Dawayan Real Estate is a multi-dimensional property development Saudi group. It was founded fifty years ago with the aim to become a leading company and to innovate life through property and maximize investments in real estate.
Major challenges and objectives
Enable communication between the Headquarter and a property that was operating in an area where there’s no internet coverage.
Solution
Considering the requirements, we have introduced a combined solution of two technologies a Point-to-Point Microwave from a nearby fiber connection as the main internet line and Cellular 4G/5G as the backup line.
The results and benefits
IP telephony (Call Centers Colocation services)
Founded in 1970 by Rodger Ford in the United States, AlphaGraphics began franchising in 1979 to reach more than 270 AlphaGraphics Centers across six countries. In 2017, AlphaGraphics became part of the global family of MBE Worldwide. Combined, there are nearly 2,800 locations in 53 countries.
Major challenges and objectives
Relocate the client’s existing call center to a new colocation facility in Egypt.
Solution
A Yeastar S20 VoIP PBX and IpTL Model 7111 Secure Network Gateway were deployed. The Call Center Solution included with the Yeastar S-Series PBX System was enabled, allowing the company to explore new opportunities to improve the current services, in the same time IpTL Network Gateway has established a secured connection between the two branches in Egypt and Saudi Arabia plus to Transferring all incoming calls to the new call center in Egypt.
The results and benefits
Moving the call center to Egypt has allowed the client to:
Cyber Security
TELAL is local manufacturing company and one of the pioneers of developing outstanding drilling additives material for Saudi Aramco. Telal owns several patents of inventing new drilling additives.
- Update of infrastructure: hardware, software and operating systems
- Firewall Management
- Network Security Management
- Securing assets and systems
- Anti-Virus & Anti-Malware implementation
Major challenges and objectives
Develop from scratch an environment that complies with the cybersecurity requirements in the Third-Party Cybersecurity Standard (SACS-002). The client had no software, hardware and documentation in place.
Solution
To acquire a Cybersecurity Compliance Certificate (CCC), form an approved auditing firm we set forth to apply and produce:
- Compilation of an Acceptable Use Policy (AUP)
- Development of all required forms and documents
- User Access Management
- Cyber security awareness training
- Cloud & Email Security
